PremiumEssentials – Shipping Policy

Effective Date: 08\11\26
Email: premiumessentialsZA@gmail.com

1. Delivery

PremiumEssentials delivers orders using Aramex Store-to-Door courier services.

Orders are generally expected to arrive within approximately 8–11 business days from dispatch.

The 8–11 business day timeframe is an estimated delivery timeframe and not a guaranteed delivery date, unless expressly agreed otherwise in writing.

Delivery times may vary depending on the customer's location, order processing, courier operations, public holidays, weather, unforeseen events and other circumstances outside our reasonable control.

2. Courier Delays

Once an order has been dispatched, delivery is handled by our appointed courier service.

PremiumEssentials will make reasonable efforts to assist customers with courier-related delays and tracking enquiries. However, we cannot guarantee the courier's exact delivery date or time.

To the extent permitted by South African law, PremiumEssentials will not be liable for delays, missed delivery estimates or losses caused solely by circumstances outside our reasonable control or by the courier's operational delays.

This does not exclude or limit any consumer rights that cannot legally be excluded or limited.

3. Tracking

Where tracking information is available, customers may receive tracking details once their order has been dispatched.

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate and complete.

Delays resulting from incorrect, incomplete or inaccessible delivery information supplied by the customer may be outside PremiumEssentials' responsibility, to the extent permitted by law.

4. Failed Delivery

If a delivery cannot be completed because the customer provided an incorrect address, was unavailable to receive the parcel, or otherwise prevented delivery, additional delivery charges may apply where legally permissible.

Customers should follow any instructions provided by Aramex regarding attempted or failed deliveries.

5. Lost or Damaged Parcels

If an order appears to be lost, missing or damaged during delivery, customers should contact PremiumEssentials at premiumessentialsZA@gmail.com as soon as reasonably possible.

We will reasonably assist in investigating the matter with the courier.

Nothing in this Policy limits any statutory rights or remedies available to a consumer under South African law.

6. Important

By placing an order with PremiumEssentials, the customer acknowledges that the stated 8–11 business day delivery period is an estimated timeframe and not a guaranteed delivery date, except where otherwise expressly agreed.

Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded or limited under South African law.

Contact

PremiumEssentials
Email: premiumessentialsZA@gmail.com